If you have registered for a live training session but are unable to attend, cancellation is straightforward.
How to Cancel Your Training Session
Please send an email to the address below no later than 1 day before the live training session begins:
Your email should include the following information:
Participant's name
Title of the training session
Date of the training session
This allows us to unregister the participant from the session in time.
Cancellation deadline
The deadline for cancellation is 1 day before the training session.
Note for Non-Flat-Rate Customers
If you are not a flat-rate customer, please also let us know in your email:
whether you would like to be enrolled in an alternative session, or
whether you would like a refund of the participation fee
If you are requesting a refund, please also provide the account details to which the payment should be returned.
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