You can get support for questions about stp.one products through the following channels – and we're here for you around the clock!
Karla - the stp.one AI Agent
Karla is your first point of contact for any questions about our stp.one products. She’s available 24/7 and helps you find quick answers to your questions. Karla is a true all-rounder and can answer your questions on a wide range of topics – anytime, with no waiting.
If Karla can’t solve a problem or your request needs special assistance, she’ll automatically create a support ticket for you, which will be handled promptly by one of our Customer Support team members during regular support hours.
You’ll find Karla easily on our Help Center page, in the bottom right corner. And soon, she’ll also be integrated directly into the Core Desk of winsolvenz.p4 to provide even faster help.
Support Form
The support form lets you easily create a ticket, which will then be handled promptly by one of our Customer Support team members. It’s a quick and efficient way to get help if Karla or other channels aren’t enough.
stp Academy
The stp Academy is the perfect place to expand and deepen your knowledge of stp.one products. Here you’ll find comprehensive learning materials to help you better understand our software and make the most of its features. Whether you’re a beginner or a pro, the stp Academy has content for every skill level.
Updates
Sometimes an update is the solution to existing problems or adds new features to make your work easier. On our download page, you’ll always find the latest program versions, so you can work with the newest version of our software.
Cloud Status
On the Cloud Status page, you can always check the current status of our stp.one cloud services. You can also sign up for notifications about any outages. This way, you’re always up to date and can react quickly if there are any issues.
Advoware Support Forum
The Advoware Support Forum gives you a valuable platform to connect with other users, find important information about Advoware, and discover solutions to your questions. In this forum, you can share your experiences and benefit from others’ insights.
Support Hotlines
If you prefer direct contact, our various support hotlines are available for you. Our knowledgeable staff are here for you during the hours listed below.
Lexolution Hotline
Monday to Friday: 8:00 AM to 6:00 PM
Phone: +49(0)721 82815-630
Winsolvenz Hotline
Monday to Friday: 8:00 AM to 6:00 PM
Phone: +49(0)721 82815-600
Winmacs and Insomacs Hotline
Monday to Thursday: 7:30 AM - 12:00 PM, 1:00 PM - 5:30 PM
Friday: 8:00 AM - 12:00 PM, 1:00 PM - 5:00 PM
Phone: +49(0)9123 1830-0
Advoware Hotline
Monday to Friday: 8:30 AM - 5:00 PM
Phone: +49(0)2573 93 93-170
We’re happy to help – don’t hesitate to contact us if you need anything!
With these versatile channels, we want to make sure you always get the support you need. Whether you’re looking for a quick solution or want to dive deeper into our product features – we’re here to help you every step of the way.
This article has been automatically translated by an AI and may therefore contain errors.
Related to