Why Do the Time and Language of Sent Emails in the Document Viewer Differ from Outlook?

In short:

The differences are due to technical reasons and do not indicate a malfunction. The email is archived correctly, even if the time and language displayed in the document viewer differ from what you're used to seeing.

Situation Description

When a sent email is archived in Documents, the time shown in the document viewer may differ from the time displayed in Microsoft Outlook.

Additionally, the email headers (such as sender, recipient, sent time) appear in English.

Cause

The document viewer uses an external component from an English-language provider to display emails. This leads to the following specifics:

English Headers
The email headers are displayed in English by default (e.g., From, Sent, To).

Different Time Display
The time is shown based on Greenwich Mean Time (GMT) instead of Central European Time (CET/CEST).

This results in a time difference of:

1 hour during standard time

2 hours during daylight saving time

Display Notes

The correct system time (CET/CEST) is shown when you open the archived email by double-clicking it in Microsoft Outlook. In this case, the display is directly in Outlook and not through the document viewer.

Note

The email is archived correctly. This is only a display difference in the document viewer and not an error in the email or the archiving process.

In short:

After updating or reinstalling SQL Server 2025, you may find that full-text search in the DMS returns no results. In this case, the full-text index needs to be rebuilt.

Situation Description

After switching to SQL Server 2025, full-text search may return no or incomplete results. Documents that should be found by their content do not appear in the search results.

All other system functions continue to work normally.

Cause

During an update or new installation of SQL Server 2025, existing full-text indexes may not be properly transferred or initialized. As a result, the search index is not fully available.

Solution

The full-text index needs to be recreated.

SQL script:

-- Check if the full-text catalog exists; if not, create it
IF NOT EXISTS (SELECT [name] FROM sys.fulltext_catalogs)
BEGIN
CREATE FULLTEXT CATALOG [volltextkatalog] WITH ACCENT_SENSITIVITY = ON AS DEFAULT;
PRINT 'Full-text catalog created.';

CREATE FULLTEXT INDEX ON dbo.tblFulltext
(
    [Metatext],
    [ContentDaten]
)
KEY INDEX PK_tblFulltext          -- Name of the table's unique index
ON [volltextkatalog]
WITH CHANGE_TRACKING AUTO;
PRINT 'Full-text index created.';
END
ELSE
BEGIN
IF EXISTS (SELECT [name] FROM sys.fulltext_catalogs WHERE [name] = 'volltextkatalog')
BEGIN
    ALTER FULLTEXT CATALOG [volltextkatalog] REBUILD;
    PRINT 'Full-text catalog already exists. Rebuild: volltextkatalog';
END
    
IF EXISTS (SELECT [name] FROM sys.fulltext_catalogs WHERE [name] = 'Volltext_Lex')
BEGIN
    ALTER FULLTEXT CATALOG [Volltext_Lex] REBUILD;
    PRINT 'Full-text catalog already exists. Rebuild: Volltext_Lex';
END
END

Note

Rebuilding the full-text index may take some time depending on the size of your database. During this process, full-text search may be limited or temporarily return no results.

How can I currently order Transym OCR (TOCR)?

In short

Orders are placed directly through the Transym website. After submitting your order, payment is made via a provided payment link ("powered by Stripe"). Once payment is complete, Transym will provide your license.

Situation Description

If you want to order Transym OCR, the entire ordering process takes place on the official Transym order page. There, you select the licenses you need and enter your customer information.

After submitting your order, there is no traditional web shop checkout. Instead, payment is handled via a separate payment link.

Order Process

• Go to the order page
  Start your order here:
  https://www.transym.com/licence-order-page/

• Select your license
  Choose the type and number of licenses you need

• Enter customer information
  Provide your company name, contact person, email address, and billing address

• Submit your order
  Send your order details to Transym

• Payment
  A payment link ("powered by Stripe") will be provided for you to complete your payment

• License delivery
  Once payment is successful, Transym will provide your license details

Order Notes

Ordering and payment are handled entirely by Transym.
A valid license is required to use TOCR.
If you have issues with the online shop, you can contact Transym support.

Note

Payment is not made directly in the order form, but via a separate payment link. This is part of the normal ordering process.

Why are Word or Excel documents not shown in the document preview, while PDFs still work?

In short

If only PDFs are displayed in the document preview, but Word, Excel, or other Office documents are not, this may be due to a full Windows SystemTemp folder. PDF conversion may also fail. In this case, you need to clear the contents of the C:\Windows\SystemTemp folder.

Situation Description

Word, Excel, or other Office documents are no longer displayed in the document preview.
PDF files, however, continue to work without issues.

Additionally, PDF conversion, for example via "Send as PDF", may fail.

All other system functions continue to work normally.

Cause

A possible cause is a full Windows SystemTemp folder.

The following folder is particularly affected:

C:\Windows\SystemTemp

Windows can only manage a limited number of items in this directory.

This is often due to the Windows API GetTempFileName, which can cause problems when a very large number of temporary files are created.

If there are already about 65,535 files or folders present, various functions may fail—including document preview and PDF conversion.

Solution

The contents of the Windows SystemTemp folder need to be cleared.

Steps

Open Windows Explorer. Navigate to the following path:

C:\Windows\SystemTemp

Delete the contents of the folder. Then restart the affected application or server service.

Note

Administrator rights are usually required to clear this folder.

You should only delete the contents of the folder—not the folder itself.